Frequently Asked Questions
When can I use my season pass?
Night operation are scheduled to start on Saturday, December 18th, 2010, weather permitting. NIGHT passes are valid Tuesday through Saturday, 4PM to 10PM and from 4PM to 8PM on Sunday. Snow Valley is not open Monday nights. Open Dec 31st to 11:30PM.
ALMOST ANYTIME passes are valid anytime except the daytime hours (9AM to 4PM) December 26th to January 2rd; and daytime hours on Saturdays and Sundays in January and February. Valid all other times!
Can I ever get a ticket for a friend?
Yes, we have lots of Pass-holder Bring a Friend days & nights throughout the season:
- every day we are open before Christmas;
- Monday to Thursday from January 3th to March 3rd;
- anytime from March 7th to the end of the season.
On these dates your friend can get a ticket anytime that your pass is valid; your friend pays just $20 (plus HST) for a ticket, limit one friend per pass-holder per time.
Why did you change your “Family” from unlimited to 2 Adults and 2 Children?
For many years Snow Valley has offered ‘Family Maximum’ passes in our pass line-up. After a detailed review of our pass products Snow Valley has found it necessary to streamline our Family Passes. "Additional Family Member" passes can be purchased at greatly discounted rates over "Individual Passes".
Our Summer Pass Sale continues to offer some of the best pricing for skiing and snowboarding passes in the province.
What if I lose my pass?
Let Information Services know right away. Passes are often found and turned in. In the interim we will provide one complimentary ticket. We will replace your pass for a $15.00 administration fee.
What if I forget my pass?
Our Information Services staff will issue you a complimentary "forgot pass" ticket for one time only. If you forget your pass a second time you will have to purchase a regular priced lift ticket.
NOTE:
Should a "forgotten pass" ticket or a season pass be found on a person other than the pass-holder to whom it was issued, the passholder in question will have his/her pass revoked without refund.
