Covid Operational Plans

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Ski Snow Valley

Covid Operational Plans

October 27th

Snow Valley is renowned for offering families Ontario’s best experiences in skiing, snowboarding, snowtubing and snowshoeing. While this winter will be different, we are preparing, planning, and updating our operational policies to provide safe and fun experiences for families at the resort. The safety of our employees, guests, and the local community are essential to our operation. Please check in on our website for updates to our operating procedures and any provincial or Simcoe Muskoka District Health Unit (SMDHU)guidelines affecting visits to Snow Valley.

Before visiting us this season, please review all of our Operational Plans and Requirements.  These operational plans are dynamic and will change as we are required to do so.

October 5th


The ski and snowboard industry values and prioritizes the health and safety of its guests, staff and local communities. We demonstrate this commitment to our stakeholders by implementing the Ski Well, Be Well operating best practices for the 2020-21 winter season, or for as long as needed, scaled appropriately in response to the COVID-19 pandemic. 

Ski industry leaders from across North America established these foundational best practices according to scientific guidelines put forth by infectious disease experts, including public health authorities and the WHO. Snow Valley will comply with additional federal, provincial and local regulations as they are implemented.

Snowsports are a way for people to play in wide-open spaces, and to take advantage of the mental and physical health benefits of outdoor recreation. The Canadian Ski Council, regional ski associations, and ski areas commit to providing outdoor recreation in ways that promote health and safety, and reduce the risk of infection.

Snow Valley Resort will be adopting the Ski Well, Be Well best practices, in addition to our own individual practices.


September 1st

Rest assured we are planning to ski, snowboard, snowtube and snowshoe this winter. We are focused on delivering a safe experience for both our staff and guests to enjoy. We are working with our industry peers and partners, along side our local health unit and the Province of Ontario to develop a plan. This is still very much “a work in progress”. As local and provincial guidelines continue to evolve, we just don’t know what the upcoming 2020-21 season will look like exactly, another reason why we have created our Winter Confidence Guarantee

What we do know though is things will be different. Our hope is that the outdoor operations will look like the way they have in the past and we will continue to offer a great on snow experience! 

What we know currently: 

  • Social distancing will be required both indoors and out. 

  • Masks will be required when social distancing is not possible. 

  • Chalet access will be restricted based on social distancing requirements. 

  • Ski & Snowboard program enrollment numbers have been reduced.  

  • Daily tickets will be limited to help ensure a quality experience

  • We will encourage everyone to come dressed & prepared to hit the slopes 

  • No bags allowed in the chalets

  • Updated menus and service format – you will be encouraged to enjoy one of our many Grab & Go options. 

  • No “camping” in the chalet or at tables – Table time will be limited

When we have more clarity, we will share these details with you.  We appreciate your patience in these unprecedented times as we work through the operational details. We will continue to be Ontario’s Best Resort for Families to Learn to Ski & Snowboard and Enjoy Snowtubing.   

July 8th

As the Province of Ontario continues its measured approach to reopening, Snow Valley is taking gradual steps to adapt our operations. We all have a role to play in making sure we move forward keeping safety first.

As of Monday, July 13, 2020, The Simcoe Muskoka District Health Unit has made the use of a face covering mandatory when you enter a public indoor space (e.g. grocery store, community centre, shopping mall, hair salon, library, place of worship, etc.), or use a public transit service.

A face covering means a non-medical mask, or other face coverings such as a bandana, scarf, or cloth mask that has been purchased or made, that covers the mouth, nose and chin ensuring a barrier that limits the spread of respiratory droplets when you cough, sneeze or talk.

These measures are in addition to the current policy of visitors to the indoor public space entering only with a confirmed appointment with our Information Services Department. Appointments can be made by emailing or by telephone 705-721-7669 x 0. Anyone with an appointment will be required to wear a face covering, unless exceptions apply. Snow Valley will not be proving face coverings for customer use, so please familiarize yourself with the appropriate options prior to your visit.

We take our duty as a responsible business and member of the community seriously, which includes our obligation to act in accordance with any municipal by-laws of the communities in which we operate. Thus, we are asking for your cooperation.

Your support and understanding throughout the COVID-19 crisis has been fantastic and we are confident that this will be no exception. Your continued efforts to be respectful of the protocols we have put in place help tremendously.

We remain committed to providing a safe recreational experience for our customers and a safe working environment for our employees. Most importantly, please continue to extend kindness, respect, and patience wherever you choose to visit!

Thank you for helping us keep everyone safe. Additional FAQ's on wearing face coverings are available here.

July 6th

Office staff are available Monday through Thursday (9am-3pm) by phone (705-721-7669), or e-mail. If you would like to come out and empty a locker, or come in person to make a purchase for the upcoming season, we ask that you please schedule an appointment with our information staff before your arrival at Snow Valley. You will be required to sign-in when you arrive, and must follow all current Ontario Emergency Orders. We appreciate your ongoing support and patience during this time.

June 11th

Our office is still closed, but we can be reached by phone (705-721-7669), or email if you need additional info or would like to register for Ski & Snowboard Programs

Programs are available as first come first served.  Out of an abundance of caution, in light of Covid-19, we have lowered our enrollment numbers for this coming season. It would be our hope that as we get closer to the start of the season we may be able to increase enrollment. This will all depend on the guidelines that we are provided by government and health organizations. Wait lists will not be taken, however if an item is out of stock, you can register for notifications to be updated when/if additional program spots become available. This registration pop-up will appear for each item that is out of stock, and you must register fro each item to receive a notice.

March 15th

Snow Valley Resort ceased regular operations for the ski, snowboard & snowtubing season on March 15th. 

As you are aware, the current situation around COVID-19 is rapidly evolving and these developments led us to make the difficult decision to close our skiing, snowboarding, and snowtubing operations.  

We appreciate everyone’s patience and understanding during this unprecedented time. As the crisis of COVID-19 passes, Snow Valley Ski Resort will be here waiting on your return. We want you to have confidence and peace of mind when purchasing a Snow Valley 2020/21 Season Pass or Lesson Program and have introduced our Winter Confidence Guarantee Policy – Click for details. 

Snow Valley will continue to monitor and follow all local, provincial and federal health guidelines as we look to the coming ski, snowboard and snowtubing season. 

At this time, it is too early to know exactly what specific procedures and precautions may look like in this ever-evolving pandemic. We will communicate our plans to re-open and keep you up to date on precautionary measures as they evolve. 

Our office and property are closed to the public at this time. You can purchase Season Passes and Ski & Snowboard Programs online, or we are available via phone from 9am-4pm, Monday through Thursday for purchases or any questions you may have. You can also reach us via email at, or connect with is via our social channels 

It is you, our skiing, snowboarding and snowtubing community that will get us through this. We look forward to seeing you on the slopes next season