Please Review and Understand Our Covid-19 Operational Plans- Click for Details

It is currently -2°C and Cloudy. View forecast »

Ski Snow Valley

Refunds for Season Passes & Lessons

January 19th, 2021

2021 Snow Valley Covid-19 Refunds

Snow Valley has made the difficult decision to refund all season passes and lesson purchases beginning on January 18, 2021.  While the decision is challenging, it is the best for Snow Valley Passholders, Snow School Lesson participants, and the resort.  The global pandemic and restrictions imposed on ski hills by the province have led us to this tough decision.  With the provincial stay-at-home order in place until at least February 11, the ski season at Snow Valley has been shortened dramatically.  Due to the number of different season passes and lesson options, Snow Valley has streamlined the refund process as much as possible. 

Effective immediately, all season passes are invalid and will be either refunded in full, or a credit amount will be applied to a 2022 Snow Valley Season pass product.

Detailed below are the two options for Season Pass Holders.  A Season Pass Refund option must be selected on or before February 11, 2021.  If neither option is selected by February 11, 2021, then option #2 will automatically be selected for the season pass holder.

Season Pass Options

  1. Full Refund Option – Snow Valley Anytime, Almost Anytime, Night Pass, Family Anytime, Family Almost Anytime, Family Night, 1970 Anniversary, and Under 6 Anytime Passes will be refunded at the original purchase price less the $25.00 non-refundable Administration Fee.
  2. Cash Credit Option – Snow Valley Anytime, Almost Anytime, Night Pass, Family Anytime, Family Almost Anytime, Family Night, 1970 Anniversary, and Under 6 Anytime Passes will have a cash credit of the original purchase price less the $25.00 non-refundable Administration Fee and 7% of the original purchase price (representing the days Snow Valley was open this season to date).  This cash credit option is only applicable towards a season pass product at Snow Valley Resort for the 2021-2022 winter season.

Please complete the Refund Request Form to initiate the refund process. Refunds will not be processed via email or over the phone. Refunds will be processed in the order they are received.

Note: If Snow Valley does reopen during the 2021 season, there will be an opportunity for season pass holders to pre-book daily lift tickets for the remainder of the season before they are offered to the general public.

Lesson Program and Private Lesson Refunds

  1. Snow Valley lesson programs and Race programs will be refunded in full less a $25.00 Administration Fee.
  2. Snow Valley private lesson bookings will be refunded in full less a $25.00 Administration Fee.

There is no need to contact the resort to receive your refund for programs or private lessons.

The pandemic and resulting shutdowns have affected the lives of all Ontarians and has resulted in the shortest ski season here at Snow Valley in over 68 years.  While the affect is immeasurable right now, the slopes of Snow Valley will be waiting for you when this is all over.

Please be safe, be kind, and be responsible.

 

January 15th, 2021

On Tuesday, January 12, 2021, the Government of Ontario declared a second Provincial Emergency to address the COVID-19 Crisis.  In addition to the provincial emergency, the province is imposing a stay-at-home-order that will directly impact the operations at Snow Valley.  These strict new measures will see Snow Valley join all non-essential businesses that closed January 14th.  The closure will affect our Skiing/Riding and Snowtubing operations. Snowshoe operations will continue as scheduled.

I recognize this is doubly disappointing news to be receiving especially as we were anticipating a reopening day of January 23rd.  Snow Valley’s snowmaking and grooming operations were complete, and we had prepared a fantastic surface ready for our anticipated reopening.  Unfortunately, the delay of 28 more days of lockdown will impact our ability to deliver on our 100 Day Guarantee or offer any of our lesson programs.

Snow Valley has made the difficult decision to provide refunds and credits for all season passes & lesson programs.  This doesn’t mean we are throwing in the towel on the season, however with the lack of direction coming from the Provincial Government we feel this is the best decision for our passholders and lesson participants. Details on the refund/credit process and timing will be posted on our website in the coming days.

We are experiencing an incredible amount of customer inquiries. Your patience is appreciated during this time as our staff work through this increased volume of calls and emails.

Snow Valley is grateful for your loyalty and dedication to our ski resort. We hope that you will continue to ski, snowboard and snow tube on the slopes of Snow Valley when we can re-open. Please take this Covid-19 provincial lockdown seriously and follow provincial health recommendations.

Until then, be safe, be kind, and be responsible. 

John Ball
General Manager
Snow Valley Resorts 1987 (Ltd.)