Guest Services SupervisoR
GUEST SERVICES
Position Type: Seasonal, Part Time
Hours of Work: Variable, midweek nights, weekends, evenings, holidays
Rate: $19.80/hr
Term: December to End of March
Job Overview:
The Guest Services Supervisor manages the daily operations of the rental shop, cashier team, boutique, repair shop and Welcome Ambassadors. This role is responsible for supporting excellent customer service and effective staff management in a fast-paced environment.
Key Responsibilities:
Staff Supervision
- Oversee employees in the rental shop, repair shop, boutique, cashier team and Welcome Ambassador team.
- Train and motivate employees to strengthen their skills and provide excellent guest experiences.
- Manage schedules to ensure adequate coverage.
- Communicate updates and relevant information to staff.
- Conduct staff evaluations, provide feedback and identify training needs to support employee development.
Operations Management
- Ensure smooth operations across the rental shop, cashier, boutique, repair shop and Welcome Ambassador areas.
- Monitor inventory and restock as needed.
- Assist with opening and closing procedures.
- Accurately handle and balance cashier tills.
- Handle guest questions, concerns and requests.
- Promote excellent customer service by leading by example.
- Promote a safe work environment.
- Inspect and report hazards and incidents.
Requirements:
- Previous supervisory experience in guest services, retail, or hospitality.
- Strong leadership, organizational, and communication skills.
- Ability to manage multiple teams and operations.
- Basic knowledge of rental equipment, cashier operations, and customer service.
- Flexibility to work weekends and holidays.
- Proficient with POS systems and basic office software.
Ideal for someone with strong leadership skills who enjoys overseeing teams and enhancing the guest experience!