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Ski Snow Valley

Accessibility

Our Commitment

In fulfilling our mission, Snow Valley Resort strives at all times to provide its goods and services in a way that respects the dignity and independence of people with disabilities. We are also committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place and in a similar way as other customers.

Providing goods and services to people with disabilities

Snow Valley Resort is committed to excellence in serving all customers including people with disabilities and we will carry out our functions and responsibilities in the following areas:

Communication

We will communicate with people with disabilities in ways that take into account their disability.

We will train staff who communicate with customers on how to interact and communicate with people with various types of disabilities.

Telephone services

We are committed to providing fully accessible telephone service to our customers. We will train staff to communicate with customers over the telephone in clear and plain language and to speak clearly and slowly.

We will offer to communicate with customers by e-mail if telephone communication is not suitable to their communication needs or is not available.

Assistive devices

We are committed to serving people with disabilities who use assistive devices to obtain, use or benefit from our goods and services. We will ensure that our staff is trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.

Billing

We are committed to providing accessible invoices to all of our customers. For this reason, invoices will be provided in the following formats upon request: hard copy, large print, e-mail.

We will answer any questions customers may have about the content of the invoice in person, by telephone or e-mail.

CADS (Canadian Association of Disabled Skiers)

Snow Valley Resort will offer ski and snowboard programs through CADS (Canadian Association of Disabled Skiers) on 8 Sundays throughout the operating season

Feedback

We appreciate any and all feedback on accessibility issues and policies at Snow Valley Resort. For more information, please feel free to contact us so that we may assist you in greater detail.

Telephone (local): 705.721.7669
Telephone (toll free): 1.877.404.4744
E-mail: info@skisnowvalley.com
Mail:
Snow Valley Resort
P.O. Box 20067
Barrie ON L4M 6E9