Our Commitment to Accessibility
In fulfilling our mission, the Snow Valley Resort team always strives to provide its goods and services in a way that respects the dignity and independence of people with disabilities.
We are also committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services in the same place and in a similar way as other customers.
Snow Valley Resort is committed to excellence in serving all customers, including people with disabilities, and we will carry out our functions and responsibilities in the following areas:
Communication
We will communicate with people with disabilities in ways that consider their disability.
We will train staff who communicate with customers to interact and communicate with people with various types of disabilities.
Parking
The resort has several designated accessible parking spaces in various locations. To utilize one of these designated parking spaces, you must visibly display a valid government-issued Accessible Parking Permit in your vehicle.
Telephone Services
We are committed to providing fully accessible telephone service to our customers. We will train staff to communicate with customers over the telephone in clear and plain language and to speak clearly and slowly.
We will offer to communicate with customers by e-mail if a telephone is not suitable for their communication needs.
Assistive Devices
We are committed to serving disabled people who use assistive devices to obtain, use or benefit from our goods and services. We will ensure that our staff is trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.
Billing
We are committed to providing accessible invoices to all of our customers. For this reason, invoices will be provided in the following formats upon request: hard copy, large print, e-mail.
We will answer any questions customers may have about the invoice’s content in person, by telephone, or by e-mail.
Canadian Association of Disabled Skiers (CADS)
Snow Valley Resort will offer ski and snowboard programs through CADS (Canadian Association of Disabled Skiers) on 8 Sundays throughout the operating season.
