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Ski Snow Valley

Pass Refund Policy

The Winter Confidence Guarantee  

These are unprecedented times and we want you to have confidence and peace of mind when purchasing a Snow Valley 2020/21 Season Pass. We have introduced our Winter Confidence Guarantee Policy;

  • Snow Valley has extended our Summer Pass Sale until Monday September 7th offering you additional time to make a purchasing decision and still offering the seasons lowest prices. 
  • 100-Day Commitment – Snow Valley will guarantee Anytime Passholders and Almost Anytime Passholders a 100 Day Season.  If for any reason we are open for Skiing or Snowboarding less than 100 days, passholders* will receive a credit towards a 2021/22 season pass based on the percentage of the season missed.
  • No Questions Asked Refund – allows you to request a 100% refund on your season pass until November 15th, no questions asked. After November 15th our pro-rated refund would apply 

Snow Valley Resorts Season Pass Refund Policy is based on a pro-rated calendar that offers season pass holders a credit/refund option when appropriate documentation is provided.

  • A request for credit/refund must be sent to info@skisnowvalley.com
  • Refunds or credits may be requested only for serious injury, major medical condition or relocation.
  • Refunds/credits for medical reasons shall be supported by a doctor's certificate.
  • Refunds/credits for relocation shall be supported by a letter from an employer outlining details of the transfer of employment location.
  • Season Pass must be returned to Snow Valley prior to credit/refund being issued.
  • Credits will be set up as a "Snow Valley Resorts - Gift Card Account"

Below is our pro-rated credit/refund schedule for the 2020/2021 Ski & Snowboard Season.

Date Credit Refund
Until November 15, 2020 100% 100% No Questions Asked
November 16, 2020-January 1, 2021 70% 40%
January 2, 2021-February 1, 2021 40% 10%
February 2, 2021-March, 2021 20% No Refund
March 2, 2021 - End of the Season 5% No Refund

 

 » Purchase Your Season Passes Online

 Snow Valley's refund policy for lesson programs is as follows:

  • All program applications include a non-refundable administration fee of $25. Administration fee will be waived if Snow Valley is unable to offer the ski and snowboard program.
  • No program refund will be given after a program has started; this would not apply if we are forced to close under Government orders. 
  • Program participants who cannot continue will be allowed a credit equal to the pro-rated value of their remaining outings. This credit will be set up as a "Snow Valley Resorts - Gift Card Account".
  • Program classes are held in all weather conditions.
  • No refunds or credits for classes or tickets will be given to participants who elect to miss classes for any reason.
  • In the event of extreme weather when we are unable to run ski & snowboard programs, programs will be extended one week.